Integrity

Integrity for PNW Plumbing is clearly defined as doing the right thing when no one is watching. It is one thing to do the right thing when you have an audience it is another to do the right thing when no one but you will ever know about it. We have a firm foundation built on integrity and our reputation as a company that can be trusted is built on doing the right thing even when no one knows.

Dependability

Dependability is incredibly important, not just for our clients but for us as team members. As a team, each one of us depends on another and our clients depend on us as well. You can depend on us to be there and you can depend on us to communicate and to provide incredible service at a great value.

Trust

When we started Robins Plumbing back in 2000 it was because we had a vision to lead the plumbing profession and raise the bar on service by adding what seemed like common sense to us – TRUST. You can trust PNW Plumbing to do the right thing we base all of our decisions on what would be the trustworthy choice, how would we want our family and friends treated?

Honesty

You can trust the team members of PNW Plumbing to be honest with you. We pride ourselves on being truthful with each other and with our clients without honesty there can be no trust. You can rest assured that the team of PNW Plumbing will never try to sell you things services that you don’t need and honest about the services that you do need and important for your home or business.

Appreciation

We believe that true value comes from appreciation, appreciation for our team members, our clients and the difference that we make in our community. We show appreciation as part of our company culture, from thank you cards to our new clients, thank you cards for those amazing clients that refer us, our loyalty program that expresses appreciation to our clients for their loyalty and trust. 

Education

Weekly at PNW Plumbing we have a meeting and cover product education as well as leadership skills and team building skills. PNW Plumbing is constantly striving to learn and increase our skills so that we can share that knowledge with our clients. Our team members love to educate our clients so that they can make informed decisions for their homes and businesses. Our team members educate each other with new products, new ideas, and the best way to handle different situations in the field.